Refund policy

Our guarantee, in plain English

Everything we make is custom-printed just for you, so we run every order the same way: you approve a digital proof before we print. Nothing goes into production until you say it's right.

If we mess up

If your order arrives with a defect, a printing error, or doesn't match the proof you approved — we'll make it right. Contact us within 7 days of receiving your order at sales@midtownprinter.com or (850) 681-2900 with a photo of the issue, and we'll remake the affected items or work out a fair resolution with you.

If the art was approved as-is

Because custom products can't be restocked or resold, we can't offer refunds or returns on orders produced correctly according to your approved proof — that includes typos or details that were present in the approved artwork. Please look proofs over carefully; we do too, and we'll flag anything that looks off before we print.

Changes and cancellations

Need to change or cancel? If your order hasn't been proofed and printed yet, contact us right away and we'll do everything we can. Once production starts, we may not be able to stop it.